Frequently Asked Questions

Everything you need to know about shopping with The Frankie Shop.

What is your return policy for online orders?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.

When will my order be processed and shipped?

Orders are typically processed within 2-3 business days. Once your package has been dispatched, you will receive a confirmation email containing your tracking information.

How do I determine the right size for me?

Many of our pieces are designed with a signature oversized fit. We recommend checking the 'Size & Fit' section on each product page for specific measurements and model information.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been confirmed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.