Returns & Exchanges
The Frankie Shop offers a 14-day return window from the date of delivery for all unworn, unwashed items with original tags attached. Please note that all sale items and select apothecary products are considered final sale and cannot be returned.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box or a similar durable container, ensuring all original designer tags and packaging are included.
Label and Ship
Download and print your prepaid return shipping label from the portal, attach it to the outside of your package, and drop it off at the designated carrier location.
Refund Processing
Once our warehouse receives and inspects your return, please allow 7-10 business days for your refund to be credited back to your original payment method, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing